{"id":17636,"date":"2026-04-14T13:57:18","date_gmt":"2026-04-14T13:57:18","guid":{"rendered":"https:\/\/renier-box.com\/casto-kladene-otazky\/"},"modified":"2026-08-03T14:20:47","modified_gmt":"2026-08-03T14:20:47","slug":"casto-kladene-otazky","status":"publish","type":"page","link":"https:\/\/renier-box.com\/sk\/casto-kladene-otazky\/","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"\n

\u010cASTO KLADEN\u00c9 OT\u00c1ZKY (FAQ)<\/strong><\/h1>\n\n

Vitajte v na\u0161ej sekcii FAQ. N\u00e1jdete tu odpovede na naj\u010dastej\u0161ie ot\u00e1zky t\u00fdkaj\u00face sa na\u0161ich objedn\u00e1vok, doru\u010denia, platieb a vr\u00e1tenia tovaru. <\/p>\n\n

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  1. Objedn\u00e1vky<\/span><\/strong>:<\/li>\n<\/ol>\n\n

    Ot\u00e1zka: Ako si m\u00f4\u017eem vytvori\u0165 objedn\u00e1vku?Odpove\u010f: Sta\u010d\u00ed si vybra\u0165 produkt, prida\u0165 ho do ko\u0161\u00edka a postupova\u0165 pod\u013ea krokov a\u017e po bezpe\u010dn\u00fa platbu.<\/p>\n\n

    Ot\u00e1zka: Dostanem potvrdenie objedn\u00e1vky?Odpove\u010f: \u00c1no, po potvrden\u00ed objedn\u00e1vky dostanete e-mail s detailmi a \u010d\u00edslom objedn\u00e1vky.<\/p>\n\n

    Ot\u00e1zka: M\u00f4\u017eem zru\u0161i\u0165 svoju objedn\u00e1vku?Odpove\u010f: Objedn\u00e1vku je mo\u017en\u00e9 zru\u0161i\u0165 do 24 hod\u00edn od n\u00e1kupu. Po uplynut\u00ed tejto lehoty bude objedn\u00e1vka spracovan\u00e1. <\/p>\n\n

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    1. Doru\u010denie<\/span><\/strong>:<\/li>\n<\/ol>\n\n

      Ot\u00e1zka: Kam doru\u010dujete?Odpove\u010f: \u00c1no, moment\u00e1lne doru\u010dujeme v\u0161ade v Eur\u00f3pe<\/strong>.<\/p>\n\n

      Ot\u00e1zka: Ak\u00e9 s\u00fa dodacie lehoty?Odpove\u010f: Dodacia lehota je 3 a\u017e 7 pracovn\u00fdch dn\u00ed<\/strong>. Celkov\u00e1 odhadovan\u00e1 doba (spracovanie + doru\u010denie) je 4 a\u017e 9 pracovn\u00fdch dn\u00ed. <\/p>\n\n

      Ot\u00e1zka: Je doru\u010denie zdarma?Odpove\u010f: \u00c1no, pon\u00fakame bezplatn\u00e9 doru\u010denie na v\u0161etky objedn\u00e1vky vo Franc\u00fazsku aj kdeko\u013evek v Eur\u00f3pe.<\/p>\n\n

      Ot\u00e1zka: Ak\u00e9ho dopravcu pou\u017e\u00edvate?Odpove\u010f: Pou\u017e\u00edvame vlastn\u00e9 dopravn\u00e9 a vykladacie prostriedky, aby sme zabezpe\u010dili spo\u013eahliv\u00e9 doru\u010denie a profesion\u00e1lne vylo\u017eenie.<\/p>\n\n

      Ot\u00e1zka: M\u00f4\u017eem sledova\u0165 svoju objedn\u00e1vku?Odpove\u010f: \u00c1no, po odoslan\u00ed objedn\u00e1vky v\u00e1m bude e-mailom zaslan\u00e9 \u010d\u00edslo na sledovanie.<\/p>\n\n

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      1. Platba<\/span><\/strong>:<\/li>\n<\/ol>\n\n

        Ot\u00e1zka: Ak\u00e9 sp\u00f4soby platby akceptujete?Odpove\u010f: Kreditn\u00e9\/debetn\u00e9 karty: Visa, American Express, Maestro, Mastercard, Visa, PayPal a bankov\u00fd prevod.<\/p>\n\n

        Ot\u00e1zka: Je platba bezpe\u010dn\u00e1?Odpove\u010f: \u00c1no, v\u0161etky transakcie s\u00fa chr\u00e1nen\u00e9 SSL \u0161ifrovan\u00edm a sprac\u00favan\u00e9 cez zabezpe\u010den\u00e9 platobn\u00e9 br\u00e1ny.<\/p>\n\n

        Ot\u00e1zka: V akej mene s\u00fa ceny?Odpove\u010f: V\u0161etky ceny s\u00fa uveden\u00e9 v eur\u00e1ch (\u20ac) a zah\u0155\u0148aj\u00fa pr\u00edslu\u0161n\u00fa DPH.<\/p>\n\n

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        1. Vr\u00e1tenie tovaru a refund\u00e1cie:<\/span><\/strong><\/li>\n<\/ol>\n\n

          Ot\u00e1zka: M\u00f4\u017eem vr\u00e1ti\u0165 produkt?Odpove\u010f: \u00c1no, na vr\u00e1tenie m\u00e1te 30 dn\u00ed od doru\u010denia.<\/p>\n\n

          Ot\u00e1zka: Za ak\u00fdch podmienok m\u00f4\u017eem vr\u00e1ti\u0165 polo\u017eku?Odpove\u010f: Produkt mus\u00ed by\u0165 nepou\u017eit\u00fd, v perfektnom stave a vr\u00e1ten\u00fd v p\u00f4vodnej konfigur\u00e1cii. Po pou\u017eit\u00ed, \u00faprave alebo prisp\u00f4soben\u00ed zariadenia nie je mo\u017en\u00e9 vr\u00e1tenie akceptova\u0165. <\/p>\n\n

          Ot\u00e1zka: Kto hrad\u00ed n\u00e1klady na vr\u00e1tenie?Odpove\u010f: N\u00e1klady na vr\u00e1tenie hrad\u00ed z\u00e1kazn\u00edk, okrem pr\u00edpadu chybn\u00e9ho produktu alebo chyby z na\u0161ej strany.<\/p>\n\n

          Ot\u00e1zka: Kedy dostanem refund\u00e1ciu?Odpove\u010f: Refund\u00e1cie sa sprac\u00favaj\u00fa do 14 dn\u00ed <\/strong>pracovn\u00fdch dn\u00ed po prijat\u00ed a kontrole produktu.<\/p>\n\n

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          1. Probl\u00e9my a podpora<\/span><\/strong>:<\/li>\n<\/ol>\n\n

            Ot\u00e1zka: \u010co robi\u0165, ak je m\u00f4j produkt po\u0161koden\u00fd?Odpove\u010f: Okam\u017eite n\u00e1s kontaktujte. Zabezpe\u010d\u00edme vr\u00e1tenie a pon\u00fakneme refund\u00e1ciu alebo bezplatn\u00fa v\u00fdmenu. <\/p>\n\n

            Ot\u00e1zka: Nedostal\/-a som \u010d\u00edslo na sledovanie, \u010do m\u00e1m robi\u0165?Odpove\u010f: Skontrolujte prie\u010dinok Spam alebo kontaktujte n\u00e1\u0161 z\u00e1kazn\u00edcky servis.<\/p>\n\n

            Ot\u00e1zka: \u010co znamen\u00e1 \u201evypredan\u00e9\u201c?Odpove\u010f: Znamen\u00e1 to, \u017ee produkt bude odoslan\u00fd hne\u010f, ako bude op\u00e4\u0165 dostupn\u00fd.<\/p>\n\n

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            6. Kontakt<\/span><\/strong>:<\/p>\n\n

            V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok:<\/p>\n\n

            RENIER BOX<\/strong>E-mail: info@renier-box.comTelef\u00f3n: +33 7 48 51 51 74<\/p>\n\n

            Adresa:Le Bout au Ma\u00e7on27190 Le Val-Dor\u00e9Franc\u00fazsko<\/p>\n\n

            Otv\u00e1racie hodiny:Pondelok \u2013 Piatok: 09:00 \u2013 17:00 (CET)<\/p>\n\n

            \u010cas odpovede:Zvy\u010dajne odpoved\u00e1me do 24 hod\u00edn.<\/p>\n\n

            <\/p>\n","protected":false},"excerpt":{"rendered":"

            \u010cASTO KLADEN\u00c9 OT\u00c1ZKY (FAQ) Vitajte v na\u0161ej sekcii FAQ. N\u00e1jdete tu odpovede na naj\u010dastej\u0161ie ot\u00e1zky t\u00fdkaj\u00face sa na\u0161ich objedn\u00e1vok, doru\u010denia,<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17636","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/pages\/17636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/comments?post=17636"}],"version-history":[{"count":0,"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/pages\/17636\/revisions"}],"wp:attachment":[{"href":"https:\/\/renier-box.com\/sk\/wp-json\/wp\/v2\/media?parent=17636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}